HOW DOES WORK?

TIGERToGo™ is a program that runs on handle-held devices running Windows CE, Laptops running Windows, or desktops running Windows. TIGERToGo™ synchronizes service order information with your Tigerpaw CRM+ database, pulling Work Performed, Work Requested, Time Logs, and Expenses on the SO and sending back new Work Performed, Time Logs, and Expenses.

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PROVIDES:

• Remote copies of Work Requested, Work Performed, Time Logs and Expenses.
• Synchronized data with Tigerpaw CRM+.
• Technicians the ability to work in areas where no Internet connection is available.
• Technicians the ability to view appointments, Work Requested and add Time Logs, and Work Performed notes as they occur.

FLEXIBILITY, EFFICIENCY, PRODUCTIVITY

TIGERToGo™ gives the flexibility to be "Offline". TIGERToGo™ is unique because it functions independent of CRM+. It synchronizes with CRM+ on the local LAN, WAN, or over the Internet. We built TIGERToGo™ for companies with technicians who are not always connected to the Internet, yet they still need the Work Requested on service orders, plus the ability to add Time Logs, Expenses and Work Performed to their service orders.

TIGERToGo™ synchronizes Service Order data from Tigerpaw CRM+ for the technician. It gathers Service Orders assigned to the technician and Service Orders with tasks assigned to the technician.

Most service organizations on average enter technician time four times and involve four personnel in the process. Hundreds of man hours are wasted each year by nearly every service organization. Consistently, Computer Heroes finds that service organizations lose billable time. Most often it is simply a matter of technicians not having tools to efficiently and accurately track their time. By giving the technician a user-friendly field tool, they can be more productive and have greater satisfaction seeing their true productivity climb.

THE RETURN ON INVESTMENT

How many technicians do you have working for you? This simple question is often the first one we pose to our clients. If you have five technicians, you have 10,000 man hours to sell every year. What is your billable percentage? Do you have a way to measure it accurately? TIGERToGo™ can be part of your Productivity Management Process*. It can help you eliminate the costly labor dollars of duplicated entry. More importantly, you reap an immediate 5 – 10% increase in billable hours by giving technicians a tool that reduces their lost time. Stop relying on timesheets filled out at day's end, weekend, or worst still on timesheet day. Use TIGERToGo™ and save thousands of dollars and bill thousands more!

UNMATCHED SUPPORT

As a TIGERToGo™ customer, you can rest assured that you always have support. Our expert and friendly support team is there to answer any questions you have. We offer maintenance and support options with your purchase or provide incident support.

ENTER ONCE

Our exclusive "Enter Once" process virtually eliminates double, triple and quadruple entry of employee time. Founder Eric Skelton has long believed that technicians should only be required to Enter Once their work time for billable or non-billable activities "Before I started my company, I hated having to enter my time on a timesheet and then again on client billing worksheets," Skelton said. "I just wanted to enter my time once. Unfortunately, common practice was to document the time once for payroll and once for billing purposes. I also believed technician's payroll time must be connected to billable time," Skelton continues. "There needs to be the accountability for the employee and the ability for management to measure true performance. Tigerpaw CRM+ and TIGERToGo™ are the tools necessary to achieve those goals."